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T&Cs and FAQs

Terms and Conditions:

There is a 24hr cancelation period on items, after this the item will be in production.

Returns and exchanges are accepted on silver, plated and 9ct jewellery.

Custom orders and 18ct Gold jewellery are non-returnable. For any other after sales queries please contact me and I will be happy to work with you for a solution.

If you would like to arrange a return, please contact me within a week of receiving the item.

Shipping and Lead Times:

Please check individual listings for specific shipping lead times as these vary per piece. If you need something for a certain date plese contact me to see if this would be possible.

Customs and Import Taxes:

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Custom Orders:

If you are interested in a cusotm order please contact me through my bespoke orders page.

Wholesale Availability:

Please contact me directly if you would like a wholesale quantity of items.

Care Instructions:

My jewellery items are very small and finely detailed; this means they can also be quite delicate, particularly if there are any very small protruding parts. I would recommend removing before going to bed, or taking a bath or shower.

 
Silver Care:
To avoid tarnishing avoid getting it wet and avoid contact with toiletries and perfumes. Silver jewellery can be cleaned with a silver polishing cloth.

Gold-plated Jewellery Care:

The gold plating is 3 microns thick which is about standard for most good quality jewellery, and it should last a good amount of time. Of course with a lot of wear all gold plating will gradually fade with time, but you can help prolong the life of plated jewellery with the right care.

The simplest way to keep your gold-plated jewellery looking brand new is to wipe it with a damp microfiber cloth or piece of cotton to remove smudges and surface dirt, when necessary. Frequent cleaning and polishing can wear the plating down quickly, so only clean if needed. Gold plating is sensitive to water, so avoid wearing your gold-plated jewellery when you're showering, washing hands, exercising or swimming and remove before going to bed.

 
Sizing Details:

You should find sizing details for each item in the product descriptions of the separate listing.
For rings there is a ‘how to’ picture on the listings

Packaging:

Your item will come simply packaged in Lucy's own recycleable branded packaging. Alternatively you can choose the gift wrap option and the necklace will come in a branded box, wrapped in pretty paper and tied with a bow. 

Every solid gold piece comes in a hand-made presentation box. Each box is made-to-order and will vary from each other.

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