CONTACT US
FAQ
Please feel free to get in touch using the contact form, or via email - if your question is not answered below.
01
How do I place an order?
You can order directly through Lucy’s online shop. Please visit the boutique section of the website. Once you've found the piece/s you wish to order, select your finish, chain length (if relevent) and whether you want gift wrapping. Then simply add to cart, and proceed to checkout. Lucy’s jewellery is handmade and made-to-order so please take note of shipping times.
02
Payment and Shipping
Payment can be made using a credit/debit card or via PayPal. You will receive a confirmation email when your order has been dispatched. Orders will be dispatched within 3-7 business days.
03
Shipping Options
Free standard shipping is available to UK and International customers.
Standard shipping in the UK = Royal Mail First Class Recorded Delivery. For an additional cost, you may wish to upgrade to Special Delivery at checkout.
Standard international shipping = Royal Mail Standard Delivery. For an additional cost, you may wish to upgrade to Royal Mail Tracked and/or Signed at checkout.
04
Returns & refunds
Full refunds will be granted for necklaces or rings returned via recorded delivery & in their original state, within 28 days of ordering. We are unable to accept returns on earrings for hygiene reasons - however please let us know if you are not happy with your order. If you would like to return an item, please first contact hello@lucystopesroe.com